Department: Behavioral Health
Reports To: Chief Medical Officer (CMO)

Position Summary

The Director of Behavioral Health Services provides strategic leadership, clinical oversight, and operational management for the Behavioral Health Department at Health Care Partners of South Carolina (HCPSC). This position is responsible for ensuring the delivery of high-quality, integrated behavioral health services across all HCPSC locations while supporting the organization’s mission of providing accessible, patient-centered care.

The Director of Behavioral Health Services oversees departmental operations, provides clinical supervision to behavioral health staff, supports program development, and ensures compliance with HRSA, FQHC, HIPAA, and applicable state and federal regulations. This position will help drive continuous improvement in quality, productivity, access to care, and patient outcomes while maintaining a limited clinical caseload as needed.

The Director of Behavioral Health Services must maintain a Licensed Independent Social Worker – Clinical Practice/Supervisor (LISW-CP/S) credential. This license is required to provide clinical supervision of behavioral health staff and support behavioral health service billing requirements.

Essential Duties and Responsibilities

·         Provide leadership, direction, and oversight for Behavioral Health Services across all HCPSC locations.

·         Supervise, mentor, and support behavioral health counselors, case managers, and other behavioral health team members.

·         Provide clinical supervision in accordance with South Carolina licensure requirements and organizational policies.

·         Maintain a limited patient caseload by providing behavioral health assessments, counseling services, crisis intervention, treatment planning, and follow-up care as needed.

·         Develop, implement, and maintain behavioral health policies, procedures, clinical workflows, and evidence-based practices.

·         Collaborate with medical, dental, pharmacy, nursing, and administrative leadership to support integrated, whole-person care.

·         Maintain and improve behavioral health quality metrics, clinical outcomes, productivity expectations, documentation standards, and patient satisfaction measures through continuous improvement initiatives.

·         Develop and implement strategies to improve departmental performance, workflow efficiency, access to care, and overall patient experience.

·         Monitor service utilization, productivity, and operational performance to identify opportunities for growth, improvement, and enhanced delivery of behavioral health services.

·         Lead quality improvement initiatives that support compliance with HRSA, FQHC requirements, organizational goals, and evidence-based behavioral health practices.

·         Review clinical documentation, workflows, and processes to ensure accuracy, compliance, appropriate billing practices, and continued improvement in service delivery.

·         Support program development, strategic planning, grant initiatives, and expansion of behavioral health services.

·         Establish and maintain relationships with hospitals, community agencies, schools, and other referral partners to improve access to behavioral health resources.

·         Ensure compliance with HIPAA, HRSA requirements, FQHC standards, and applicable behavioral health regulations.

·         Participate in leadership meetings, quality improvement committees, and organizational initiatives.

·         Maintain accurate and timely documentation within the Electronic Health Record (EHR).

·         Perform other duties as assigned.

Education & Experience

·         Master’s degree in Social Work from an accredited program required.

·         Current South Carolina Licensed Independent Social Worker – Clinical Practice/Supervisor (LISW-CP/S) license required.

·         Minimum of five (5) years of progressive behavioral health experience required.

·         Previous leadership, supervisory, or program management experience required.

·         Experience providing clinical supervision to behavioral health professionals preferred.

·         Experience working within a Federally Qualified Health Center (FQHC), community health center, or integrated healthcare setting preferred.

·         Experience with behavioral health billing, documentation standards, and Electronic Health Record (EHR) systems preferred.

Knowledge, Skills, and Abilities

·         Strong knowledge of behavioral health services, clinical supervision, crisis intervention, and integrated care models.

·         Knowledge of HRSA requirements, FQHC operations, HIPAA regulations, behavioral health billing practices, and applicable state and federal regulations.

·         Strong leadership and management skills with the ability to develop and support a multidisciplinary team.

·         Excellent communication and interpersonal skills with the ability to collaborate with providers, leadership, staff, patients, and community partners.

·         Strong organizational, analytical, and problem-solving skills with a focus on quality improvement and operational excellence.

·         Ability to analyze performance data and implement strategies to improve outcomes, productivity, and patient access.

·         Proficiency with Microsoft Office and Electronic Health Record (EHR) systems.

·         Commitment to maintaining confidentiality and protecting patient information in accordance with HIPAA and organizational policies.

Department: Administration
Reports To: Front Desk Supervisor

Position Summary

The Front Desk Representative is the first point of contact for patients and visitors at Health Care Partners of South Carolina. This position is responsible for providing exceptional customer service while managing patient registration, scheduling appointments, verifying insurance information, and maintaining accurate patient records. The Front Desk Representative plays a vital role in creating a welcoming, professional, and efficient patient experience. Bilingual (English/Spanish) is required.

Essential Duties and Responsibilities

·         Greet and check in patients while providing outstanding customer service in a professional and compassionate manner.

·         Answer incoming telephone calls, respond to patient inquiries, and direct calls to the appropriate department or staff member.

·         Schedule, reschedule, and confirm patient appointments while coordinating provider schedules.

·         Register new patients and update patient demographic, insurance, and financial information in the Electronic Health Record (EHR).

·         Verify insurance eligibility and collect copayments, balances, and other patient payments in accordance with organizational policies.

·         Scan and maintain patient documentation, insurance cards, and other required records.

·         Maintain accurate patient records while ensuring compliance with HIPAA and organizational policies.

·         Communicate appointment delays and coordinate patient flow with clinical staff and providers.

·         Assist patients with forms, referrals, and general questions regarding clinic services.

·         Maintain a clean, organized, and welcoming reception area.

·         Participate in required trainings, staff meetings, and quality improvement initiatives.

·         Perform other duties as assigned.

Education & Experience

·         High school diploma or equivalent required.

·         Minimum of one (1) year of experience in a medical office, healthcare setting, or customer service environment preferred.

·         Experience working in a Federally Qualified Health Center (FQHC) or community health center preferred.

·         Experience using Electronic Health Record (EHR) systems and Microsoft Office preferred.

·         Bilingual (English/Spanish) is required.

Knowledge, Skills, and Abilities

·         Excellent customer service, communication, and interpersonal skills.

·         Strong organizational skills with the ability to multitask in a fast-paced healthcare environment.

·         Knowledge of medical office procedures, scheduling, insurance verification, and patient registration.

·         Proficiency in Microsoft Office and Electronic Health Record (EHR) systems.

·         Ability to maintain the confidentiality, security, and integrity of patient information in accordance with HIPAA.

·         Ability to establish positive working relationships with patients, providers, and coworkers.

Department: Pharmacy
Reports To: Director of Pharmacy

Position Summary

The Bilingual Pharmacy Customer Service Representative (CSR) serves as the primary point of contact for patients, providers, and caregivers by providing exceptional customer service and administrative support for the pharmacy. This position assists patients with prescription refills, medication questions, insurance inquiries, payment processing, and general pharmacy services while ensuring accurate documentation and maintaining patient confidentiality. The Pharmacy CSR must be fluent in both English and Spanish to effectively communicate with Health Care Partners of South Carolina’s diverse patient population. Portuguese language proficiency is preferred but not required.

Essential Duties and Responsibilities

·         Provide exceptional customer service by greeting patients in person and by telephone in a professional, courteous, and compassionate manner.

·         Communicate fluently in both English and Spanish to assist patients with prescription refills, medication inquiries, pharmacy services, and general questions.

·         Answer incoming calls and direct patients, providers, and caregivers to the appropriate pharmacy staff as needed.

·         Process prescription refill requests in accordance with pharmacy policies and provider authorization.

·         Verify and update patient demographic, insurance, and contact information in the pharmacy management system and Electronic Health Record (EHR).

·         Assist patients with billing questions, payment processing, copay collections, and insurance-related inquiries.

·         Document patient interactions accurately and maintain complete records within the pharmacy management system and EHR.

·         Resolve routine patient concerns and escalate complex issues to the pharmacist or Director of Pharmacy as appropriate.

·         Coordinate with providers, clinical staff, insurance companies, and other departments to facilitate timely prescription processing.

·         Maintain patient confidentiality and protect health information in accordance with HIPAA and organizational policies.

·         Support daily pharmacy operations through inventory-related administrative tasks and other clerical responsibilities.

·         Participate in required trainings, staff meetings, and quality improvement initiatives.

·         Travel between HCPSC pharmacy locations as needed.

·         Perform other duties as assigned.

Education & Experience

·         High school diploma or equivalent required.

·         Fluency in both English and Spanish (spoken and written) is required.

·         Portuguese language proficiency is preferred but not required.

·         Minimum of one (1) year of customer service experience in a pharmacy, healthcare, medical office, or related setting preferred.

·         Experience working in a Federally Qualified Health Center (FQHC) or community health center preferred.

·         Experience using pharmacy management software, Electronic Health Record (EHR) systems, and Microsoft Office preferred.

Knowledge, Skills, and Abilities

·         Knowledge of pharmacy operations, prescription processing, customer service principles, and healthcare terminology.

·         Ability to communicate fluently in English and Spanish with patients, providers, and staff; Portuguese language proficiency is preferred.

·         Excellent customer service, communication, and interpersonal skills with a commitment to providing compassionate, culturally competent, patient-centered care.

·         Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced healthcare environment.

·         Proficiency in Microsoft Office, pharmacy management software, and Electronic Health Record (EHR) systems.

·         Ability to maintain the confidentiality, security, and integrity of patient information in accordance with HIPAA and organizational policies.

·         Ability to exercise sound judgment, solve problems effectively, and establish positive working relationships with patients, providers, and coworkers.

Physical Requirements

·         Ability to perform the essential functions of the position in a pharmacy environment.

·         Frequent sitting, standing, walking, bending, reaching, and repetitive hand movements throughout the workday.

·         Ability to lift and move up to 20 pounds as needed.

·         Ability to communicate effectively in person and by telephone.

·         Ability to work in an environment with occasional exposure to protected health information while adhering to HIPAA, privacy, and safety standards.

Department: Dental
Reports To: Dental Director

Position Summary

The Dental Hygienist is a valued member of the Health Care Partners of South Carolina dental team, providing preventive and therapeutic oral healthcare services to patients of all ages. Working collaboratively with dentists, dental assistants, medical providers, and other members of the care team, this position promotes oral health through patient education, disease prevention, clinical treatment, and early intervention. As part of a Federally Qualified Health Center (FQHC), the Dental Hygienist is committed to delivering compassionate, culturally competent, and patient-centered care to underserved and medically vulnerable populations.

Essential Duties and Responsibilities

·         Perform comprehensive dental hygiene assessments, prophylaxis, periodontal therapy, fluoride treatments, sealants, and other preventive services within the scope of practice.

·         Obtain, process, and evaluate dental radiographs in accordance with state regulations and provider orders.

·         Assess patients for signs of oral disease and communicate findings to the supervising dentist.

·         Educate patients on proper oral hygiene techniques, nutrition, tobacco cessation, and disease prevention to promote lifelong oral health.

·         Assist in the development and implementation of individualized preventive care plans.

·         Collaborate with dentists, dental assistants, and other healthcare providers to coordinate comprehensive patient care.

·         Maintain accurate and timely documentation in the Electronic Health Record (EHR).

·         Adhere to OSHA, CDC, and infection prevention protocols while maintaining a clean, safe, and organized clinical environment.

·         Monitor and maintain dental instruments, equipment, and supplies, ensuring proper sterilization and functionality.

·         Participate in community outreach activities, school-based programs, oral health education, and other initiatives that support the HCPSC mission.

·         Maintain patient confidentiality and protect health information in accordance with HIPAA and organizational policies.

·         Participate in required trainings, staff meetings, continuing education, and quality improvement initiatives.

·         Perform other duties as assigned.

Education & Experience

·         Graduate of an accredited Dental Hygiene program required.

·         Current South Carolina Dental Hygienist license in good standing required.

·         Current Basic Life Support (BLS) certification required.

·         Minimum of one (1) year of clinical dental hygiene experience preferred.

·         Experience working in a Federally Qualified Health Center (FQHC), community health center, or public health setting preferred.

·         Experience using Electronic Health Record (EHR) and dental practice management systems preferred.

·         Bilingual (English/Spanish) skills are preferred but not required.

Knowledge, Skills, and Abilities

·         Knowledge of preventive dentistry, periodontal therapy, dental radiography, infection prevention, and patient education principles.

·         Knowledge of OSHA, CDC infection prevention guidelines, HIPAA regulations, and South Carolina dental practice standards.

·         Excellent communication and interpersonal skills with the ability to educate and build rapport with patients from diverse backgrounds.

·         Strong organizational skills with the ability to prioritize responsibilities in a fast-paced clinical environment.

·         Proficiency in Electronic Health Record (EHR) systems, dental practice management software, and digital radiography.

·         Ability to work collaboratively with dentists, dental assistants, medical providers, and interdisciplinary healthcare teams while maintaining a compassionate, patient-centered approach.

Department: Administration
Reports To: Front Desk & Call Center Supervisor

Position Summary

The Call Center Representative (CSR) serves as the first point of contact for patients seeking services at Health Care Partners of South Carolina. This position is responsible for delivering exceptional customer service by answering incoming calls, scheduling appointments, verifying patient demographics and insurance information, and providing accurate information regarding clinic services. Bilingual proficiency in English and Spanish is preferred to effectively serve HCPSC's diverse patient population but is not required. Portuguese language proficiency is also preferred but not required. This position plays a key role in ensuring a positive patient experience while maintaining compliance with HIPAA and organizational policies.

Essential Duties and Responsibilities

·         Serve as the primary point of contact for patients by answering incoming calls in a professional, courteous, and compassionate manner.

·         Communicate fluently in both English and Spanish to assist patients with scheduling appointments, answering questions, providing general information, and coordinating care.

·         Schedule, reschedule, confirm, and cancel patient appointments in accordance with provider schedules and organizational guidelines.

·         Register new patients and verify or update patient demographic, insurance, and contact information in the Electronic Health Record (EHR).

·         Verify insurance eligibility and communicate appointment requirements, referral needs, and other registration information to patients.

·         Provide patients with information regarding clinic locations, services, office hours, and general policies.

·         Respond to patient questions, concerns, and requests, resolving routine issues and escalating complex matters to the appropriate department or supervisor.

·         Accurately document patient interactions, messages, and appointment information within the Electronic Health Record (EHR).

·         Collaborate with providers, clinical staff, and administrative teams to ensure timely patient scheduling and continuity of care.

·         Maintain patient confidentiality and protect health information in accordance with HIPAA and organizational policies.

·         Meet established customer service, productivity, and quality standards while managing a high volume of incoming calls.

·         Participate in required trainings, staff meetings, and organizational quality improvement initiatives.

·         Perform other duties as assigned.

Education & Experience

·         High school diploma or equivalent required.

·         Spanish language proficiency is preferred but not required.

·         Minimum of two (2) years of customer service or call center experience preferred.

·         Experience in a medical office, Federally Qualified Health Center (FQHC), or other healthcare setting preferred.

·         Experience using Electronic Health Record (EHR) systems, scheduling software, and Microsoft Office preferred.

Knowledge, Skills, and Abilities

·         Knowledge of medical office procedures, patient registration, appointment scheduling, insurance verification, and healthcare customer service principles.

·         Ability to communicate fluently in English and Spanish with patients, providers, and staff; Portuguese language proficiency is preferred.

·         Knowledge of HIPAA regulations and the ability to maintain the confidentiality, security, and integrity of patient information.

·         Excellent verbal, written, and interpersonal communication skills with a commitment to providing compassionate, culturally competent, patient-centered service.

·         Strong organizational skills with the ability to manage multiple priorities and high call volumes in a fast-paced healthcare environment.

·         Proficiency in Microsoft Office, Electronic Health Record (EHR) systems, and multi-line telephone systems.

·         Ability to exercise sound judgment, resolve routine patient concerns, and establish positive working relationships with patients, providers, and coworkers.

Department: Administration
Reports To: Chief Executive Officer (CEO)

Position Summary

The Executive Assistant provides high-level administrative and organizational support to the Chief Executive Officer (CEO) and occasional support to the Executive Leadership Team. This position manages executive priorities, coordinates communications, supports Board of Directors activities, and ensures the efficient operation of the executive office while maintaining the highest level of professionalism and confidentiality.

Essential Duties and Responsibilities

·         Manage the CEO’s calendar, meetings, travel arrangements, and daily schedule.

·         Serve as the primary point of contact for the CEO by managing communications, correspondence, and scheduling.

·         Prepare agendas, reports, presentations, meeting materials, and other executive documents.

·         Coordinate Board of Directors meetings, including preparing Board packets, recording meeting minutes, and tracking action items.

·         Assist with planning executive meetings, organizational events, and special projects.

·         Process expense reports, invoices, and maintain confidential files and records.

·         Draft internal communications, newsletters, press releases, and other correspondence as needed.

·         Collaborate with internal departments, Board members, and external partners to support organizational initiatives.

·         Attend occasional evening Board meetings and organizational events as required.

·         Maintain confidentiality and protect sensitive organizational information.

·         Perform other duties as assigned.

Education & Experience

·         Associate’s degree in Business Administration, Healthcare Administration, Communications, or a related field required; Bachelor’s degree preferred.

·         Minimum of three (3) years of executive administrative support experience required.

·         Experience supporting executive leadership or Boards of Directors preferred.

·         Public relations or healthcare experience is a plus.

·         Advanced proficiency in Microsoft Office Suite required.

Knowledge, Skills, and Abilities

·         Excellent organizational, communication, and time management skills.

·         Ability to manage multiple priorities while maintaining accuracy and attention to detail.

·         Ability to exercise sound judgment, professionalism, and discretion with confidential information.

·         Strong project coordination and problem-solving skills.

·         Proficiency in Microsoft Office and the ability to quickly learn new software applications.

Department: Optometry
Reports To: Chief Medical Officer (CMO)

Position Summary

The Optometrist provides comprehensive primary eye care services to patients of all ages at Health Care Partners of South Carolina. As part of a Federally Qualified Health Center (FQHC), this position delivers high-quality, patient-centered care through both traditional clinic services and the HCPSC Mobile Health Unit, expanding access to eye care for underserved and rural communities. The Optometrist works collaboratively with primary care providers, behavioral health, dental, and other interdisciplinary team members to promote overall health and improve patient outcomes.

Essential Duties and Responsibilities

·         Perform comprehensive eye examinations for pediatric, adult, and geriatric patients to diagnose, treat, and manage visual disorders and ocular diseases.

·         Diagnose and manage acute and chronic eye conditions, including glaucoma, diabetic retinopathy, cataracts, macular degeneration, dry eye syndrome, and other ocular diseases.

·         Prescribe corrective lenses, contact lenses, and therapeutic medications as permitted by South Carolina law.

·         Order and interpret diagnostic testing, including retinal imaging and other ophthalmic procedures, as clinically appropriate.

·         Provide preventive eye care, patient education, and counseling regarding eye health, disease prevention, and treatment plans.

·         Practice within the HCPSC Mobile Health Unit by providing eye care services at community locations, schools, and outreach events as assigned.

·         Coordinate patient care with primary care providers, behavioral health, dental, specialists, and ophthalmologists to ensure continuity of care.

·         Refer patients for specialty ophthalmologic evaluation and surgical services when clinically indicated.

·         Maintain accurate, timely documentation in the Electronic Health Record (EHR) and support HRSA Uniform Data System (UDS) quality measures.

·         Participate in community outreach activities and health education initiatives that support HCPSC’s mission of improving access to care.

·         Maintain patient confidentiality and protect health information in accordance with HIPAA and organizational policies.

·         Participate in required trainings, staff meetings, and quality improvement initiatives.

·         Perform other duties as assigned.

Education & Experience

·         Doctor of Optometry (OD) degree from an Accreditation Council on Optometric Education (ACOE) accredited college of optometry required.

·         Current, unrestricted South Carolina Optometry license with Therapeutic Pharmaceutical Agent (TPA) certification required.

·         Current National Board of Examiners in Optometry (NBEO) certification preferred.

·         Current Basic Life Support (BLS) certification required.

·         Experience providing comprehensive primary eye care in an outpatient, community health center, or Federally Qualified Health Center (FQHC) preferred.

·         Experience serving underserved or medically vulnerable populations preferred.

·         Experience using Electronic Health Record (EHR) systems preferred.

·         Bilingual (English/Spanish) skills are preferred but not required.

Knowledge, Skills, and Abilities

·         Knowledge of comprehensive eye care, ocular disease management, contact lens fitting, and preventive vision care.

·         Knowledge of HIPAA regulations and the ability to maintain the confidentiality, security, and integrity of patient information.

·         Strong clinical assessment, diagnostic, and treatment skills with the ability to develop individualized patient care plans.

·         Excellent communication and interpersonal skills with a commitment to compassionate, culturally competent, patient-centered care.

·         Proficiency in Electronic Health Record (EHR) systems and ophthalmic diagnostic equipment.

·         Ability to work collaboratively with interdisciplinary healthcare teams and travel to community locations utilizing the HCPSC Mobile Health Unit.

Department: Nursing
Reports To: Director of Nursing

Position Summary

The Referral Nurse (LPN) coordinates patient referrals to specialty providers and ancillary services to ensure timely access to medically necessary care. This position works closely with providers, patients, specialists, hospitals, and insurance companies to obtain referrals, authorizations, and appointments while promoting continuity of care. The Referral Nurse also provides clinical support within HCPSC clinics as needed and serves as a resource for patients throughout the referral process.

Essential Duties and Responsibilities

·         Coordinate and process referrals to specialists, diagnostic testing, and ancillary services in accordance with HCPSC policies and provider orders.

·         Obtain prior authorizations and insurance approvals required for specialty services, procedures, and diagnostic testing.

·         Schedule referral appointments and communicate appointment details, preparation instructions, and follow-up information to patients.

·         Collaborate with providers, specialists, hospitals, and insurance companies to facilitate timely referral processing and continuity of care.

·         Track referral status to ensure appointments are completed and consultation reports are received and incorporated into the patient’s Electronic Health Record (EHR).

·         Verify and update patient demographic, insurance, and referral information to ensure accurate processing.

·         Maintain accurate documentation of referrals, authorizations, communications, and patient follow-up activities within the Electronic Health Record (EHR).

·         Respond to patient questions regarding referrals, authorizations, and specialty appointments while providing excellent customer service.

·         Assist with resolving referral, insurance, and billing issues related to specialty care.

·         Provide clinical support within HCPSC medical clinics during staffing shortages or operational needs, as directed.

·         Maintain patient confidentiality and protect health information in accordance with HIPAA and organizational policies.

·         Participate in required trainings, staff meetings, and quality improvement initiatives.

·         Perform other duties as assigned.

Education & Experience

·         Current South Carolina Licensed Practical Nurse (LPN) license in good standing required.

·         Current Basic Life Support (BLS) certification required.

·         Minimum of two (2) years of nursing experience in a physician practice, outpatient clinic, or healthcare setting preferred.

·         Experience with referrals, prior authorizations, insurance verification, or care coordination preferred.

·         Experience working in a Federally Qualified Health Center (FQHC) or community health center preferred.

·         Experience using Electronic Health Record (EHR) systems preferred.

Knowledge, Skills, and Abilities

·         Knowledge of referral coordination, prior authorization processes, insurance verification, and medical terminology.

·         Knowledge of HIPAA regulations and the ability to maintain the confidentiality, security, and integrity of patient information.

·         Strong organizational, communication, and customer service skills with the ability to manage multiple priorities.

·         Proficiency in Microsoft Office and Electronic Health Record (EHR) systems.

·         Ability to collaborate effectively with providers, specialists, hospitals, insurance companies, and interdisciplinary healthcare teams.

·         Ability to exercise sound judgment, solve problems effectively, and maintain accurate documentation in a fast-paced healthcare environment.

Department: Revenue Cycle
Reports To: Chief Financial Officer (CFO)

Position Summary

The Revenue Cycle Manager is responsible for overseeing and optimizing all aspects of the revenue cycle for Health Care Partners of South Carolina. This position provides leadership for patient registration, insurance verification, coding, billing, payment posting, accounts receivable, and collections while ensuring compliance with federal, state, payer, and Federally Qualified Health Center (FQHC) regulations. The Revenue Cycle Manager collaborates with clinical, administrative, and finance teams to maximize reimbursement, improve operational efficiency, and support a positive patient financial experience.

Essential Duties and Responsibilities

·         Lead and oversee all revenue cycle operations, including patient registration, insurance verification, coding, billing, payment posting, accounts receivable, and collections.

·         Supervise, mentor, and develop revenue cycle staff through training, coaching, and performance management.

·         Monitor key performance indicators (KPIs), including accounts receivable, denial rates, clean claim rates, and collection performance, and implement strategies for continuous improvement.

·         Ensure compliance with FQHC billing requirements, Medicare, Medicaid, commercial payer guidelines, and applicable federal and state regulations.

·         Collaborate with providers, clinical staff, and administrative departments to promote accurate documentation, coding, and reimbursement.

·         Review and resolve complex billing issues, claim denials, payer disputes, and reimbursement discrepancies.

·         Oversee coding accuracy and compliance with CPT, HCPCS, and ICD-10 coding guidelines.

·         Prepare revenue cycle reports and performance metrics for the Chief Financial Officer and executive leadership.

·         Identify opportunities to improve workflows, increase operational efficiency, reduce denials, and enhance the patient financial experience.

·         Maintain current knowledge of healthcare reimbursement regulations, payer policies, and revenue cycle best practices.

·         Participate in organizational quality improvement initiatives, staff meetings, and leadership activities.

·         Perform other duties as assigned.

Education & Experience

·         Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or a related field required; equivalent experience may be considered.

·         Minimum of five (5) years of progressive experience in healthcare revenue cycle management required.

·         Experience working in a Federally Qualified Health Center (FQHC) or community health center strongly preferred.

·         American Academy of Professional Coders (AAPC) certification or equivalent professional coding certification preferred.

·         Experience managing billing, coding, accounts receivable, insurance claims, and reimbursement processes required.

Knowledge, Skills, and Abilities

·         Comprehensive knowledge of healthcare revenue cycle operations, medical billing, coding, reimbursement methodologies, and payer regulations.

·         Knowledge of CPT, HCPCS, ICD-10 coding, Medicare, Medicaid, commercial insurance, and FQHC billing requirements.

·         Strong leadership, analytical, organizational, and problem-solving skills.

·         Excellent communication and interpersonal skills with the ability to collaborate effectively across departments.

·         Proficiency in Electronic Health Record (EHR), practice management, billing software, Microsoft Office, and reporting tools.

·         Ability to analyze financial and operational data, identify trends, and implement effective process improvements.

·         Knowledge of HIPAA regulations and the ability to maintain the confidentiality, security, and integrity of patient information.

Department: Nursing
Reports To: Director of Nursing

Position Summary

The Certified Medical Assistant (CMA) provides clinical support to physicians and advanced practice providers while delivering compassionate, patient-centered care. This position assists with patient intake, clinical procedures, medication administration, preventive care, patient education, and care coordination. Bilingual (English/Spanish) skills are preferred but not required.

Essential Duties and Responsibilities

·         Prepare patients for examinations by obtaining medical histories, vital signs, chief complaints, and other clinical information in the Electronic Health Record (EHR).

·         Assist physicians and advanced practice providers with examinations, procedures, and patient care.

·         Administer medications, immunizations, injections, and treatments within the Certified Medical Assistant scope of practice and as directed by the provider.

·         Perform routine clinical procedures, including specimen collection, wound care, electrocardiograms (EKGs), point-of-care testing, and other delegated duties.

·         Coordinate laboratory testing, referrals, diagnostic procedures, and follow-up appointments to support continuity of care.

·         Educate patients regarding medications, preventive care, treatment plans, and provider instructions.

·         Support quality improvement initiatives, including HRSA Uniform Data System (UDS) measures and preventive care initiatives.

·         Maintain accurate and timely documentation in the Electronic Health Record (EHR).

·         Maintain examination rooms, clinical equipment, and supplies while adhering to OSHA, infection prevention, and safety standards.

·         Maintain patient confidentiality and protect health information in accordance with HIPAA and organizational policies.

·         Collaborate with providers, nursing staff, and interdisciplinary care teams to ensure coordinated, patient-centered care.

·         Participate in required trainings, staff meetings, and quality improvement initiatives.

·         Perform other duties as assigned.

Education & Experience

·         High school diploma or equivalent required.

·         Current Certified Medical Assistant (CMA) certification from an accredited certifying organization required.

·         Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross required.

·         Minimum of one (1) year of experience in a physician practice, outpatient clinic, community health center, or similar healthcare setting preferred.

·         Experience working in a Federally Qualified Health Center (FQHC) or community health center preferred.

·         Experience using Electronic Health Record (EHR) systems preferred.

·         Bilingual (English/Spanish) skills are preferred but not required.

Knowledge, Skills, and Abilities

·         Knowledge of medical terminology, clinical procedures, medication administration, and infection prevention practices.

·         Knowledge of HIPAA regulations and the ability to maintain the confidentiality, security, and integrity of patient information.

·         Excellent customer service, communication, and interpersonal skills with a commitment to providing compassionate, patient-centered care.

·         Strong organizational skills with the ability to prioritize multiple responsibilities and maintain accurate documentation in a fast-paced clinical environment.

·         Proficiency in Microsoft Office and Electronic Health Record (EHR) systems.

·         Ability to exercise sound judgment, respond appropriately in emergency situations, and establish effective working relationships with patients, providers, leadership, and coworkers.

Department: Pharmacy
Reports To: Director of Pharmacy

Position Summary

The Pharmacy Technician supports the pharmacist in delivering safe, accurate, and efficient pharmacy services to patients of Health Care Partners of South Carolina. Working under the direct supervision of a licensed pharmacist, this position assists with prescription processing, medication preparation, inventory management, and patient service while maintaining compliance with applicable regulations. This position is based in Marion, SC, and serves as a floater, providing coverage at the Conway pharmacy location as needed. Travel between assigned locations is required. Mileage reimbursement is not provided for this designated floater position.

Essential Duties and Responsibilities

·         Assist pharmacists with preparing, packaging, labeling, and dispensing prescription medications in accordance with applicable laws and regulations.

·         Receive, enter, and process prescription orders accurately using the pharmacy management system.

·         Verify patient demographic, insurance, and prescription information to ensure accurate medication processing.

·         Assist patients with prescription refills, medication pick-up, billing inquiries, and general pharmacy questions while providing exceptional customer service.

·         Maintain accurate patient records within the pharmacy management system and Electronic Health Record (EHR).

·         Coordinate with providers, nursing staff, insurance companies, and other healthcare professionals to facilitate timely prescription processing.

·         Monitor medication inventory, receive shipments, rotate stock, and assist with ordering supplies.

·         Maintain a clean, organized, and safe pharmacy environment in accordance with state and federal regulations.

·         Support quality assurance activities, medication recalls, audits, and regulatory inspections.

·         Maintain patient confidentiality and protect health information in accordance with HIPAA and organizational policies.

·         Float between assigned HCPSC pharmacy locations to meet staffing and operational needs.

·         Participate in required trainings, staff meetings, and continuing education activities.

·         Perform other duties as assigned.

Education & Experience

·         High school diploma or equivalent required.

·         Current South Carolina Pharmacy Technician registration in good standing required.

·         Minimum of two (2) years of pharmacy technician experience preferred.

·         National Certified Pharmacy Technician (CPhT) certification preferred.

·         Experience in a retail pharmacy, outpatient pharmacy, Federally Qualified Health Center (FQHC), or similar healthcare setting preferred.

·         Experience using pharmacy management software and Electronic Health Record (EHR) systems preferred.

·         Must have reliable transportation and be able to travel between assigned HCPSC pharmacy locations.

Knowledge, Skills, and Abilities

·         Knowledge of pharmacy operations, prescription processing, medication safety, and applicable pharmacy regulations.

·         Strong customer service, communication, and organizational skills with attention to detail.

·         Proficiency in pharmacy management software, Microsoft Office, and Electronic Health Record (EHR) systems.

·         Ability to work collaboratively with pharmacists and healthcare team members while exercising sound judgment and professionalism.

·         Ability to maintain the confidentiality, security, and integrity of patient information in accordance with HIPAA

Department: Nursing
Reports To: Director of Nursing

Position Summary

The Licensed Practical Nurse (LPN) provides high-quality nursing care under the direction of a physician, advanced practice provider, or Registered Nurse in accordance with the South Carolina Nurse Practice Act. The LPN is responsible for assessing patient needs, delivering direct patient care, assisting with examinations and procedures, administering medications and treatments, coordinating care, and educating patients and their families. This position plays a vital role in supporting the mission of Health Care Partners of South Carolina by delivering compassionate, patient-centered care while promoting positive health outcomes for the communities we serve.

Essential Duties and Responsibilities

·         Prepare patients for examination by obtaining and documenting medical histories, chief complaints, vital signs, and other clinical information in the Electronic Health Record (EHR).

·         Assess patient needs through observation, communication, physical assessment, telephone triage, and review of diagnostic information, reporting significant findings to the provider or Registered Nurse.

·         Provide direct patient care, including assessments, treatments, medication administration, immunizations, injections, wound care, dressing changes, and other nursing procedures within the LPN scope of practice.

·         Perform clinical procedures including specimen collection, electrocardiograms (EKGs), point-of-care testing, inhalation treatments, and other delegated duties as appropriate.

·         Assist physicians and advanced practice providers with examinations, treatments, and minor procedures.

·         Educate patients and families regarding medications, preventive care, chronic disease management, treatment plans, discharge instructions, and follow-up care.

·         Coordinate laboratory testing, referrals, diagnostic procedures, and follow-up appointments as directed by the provider.

·         Conduct telephone triage and follow-up calls, providing appropriate guidance within the scope of practice and escalating concerns to the provider when necessary.

·         Accurately document patient assessments, treatments, communications, and clinical activities in the Electronic Health Record (EHR) in a timely manner.

·         Support quality improvement initiatives by participating in chart audits, quality assurance activities, and organizational initiatives, including HRSA Uniform Data System (UDS) measures.

·         Maintain examination rooms, medical equipment, and clinical supplies while ensuring compliance with OSHA, infection prevention, and safety standards.

·         Monitor medical supplies, medications, and vaccines for inventory levels and expiration dates, and notify appropriate personnel of equipment or supply needs.

·         Maintain patient confidentiality and protect health information in accordance with HIPAA and organizational policies.

·         Respond appropriately to medical emergencies following established clinical protocols.

·         Collaborate with providers, nursing staff, and interdisciplinary care teams to ensure coordinated, patient-centered care.

·         Participate in required trainings, continuing education, staff meetings, and organizational quality improvement initiatives.

·         Travel between Health Care Partners of South Carolina clinic locations as needed.

·         Perform other duties as assigned.

Education & Experience

·         Graduate of an accredited Practical Nursing program required.

·         Current, unrestricted South Carolina Licensed Practical Nurse (LPN) license required.

·         Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross required.

·         Minimum of one (1) year of clinical nursing experience in a physician practice, outpatient clinic, community health center, or similar healthcare setting preferred.

·         Experience working in a Federally Qualified Health Center (FQHC) or community health center preferred.

·         Experience using Electronic Health Record (EHR) systems and Microsoft Office preferred.

Knowledge, Skills, and Abilities

·         Knowledge of practical nursing principles, clinical procedures, medication administration, and infection prevention practices.

·         Knowledge of HIPAA regulations and the ability to maintain the confidentiality, security, and integrity of patient information.

·         Strong assessment, organizational, and critical thinking skills with the ability to prioritize patient care in a fast-paced clinical environment.

·         Excellent customer service, communication, and interpersonal skills with a commitment to providing compassionate, culturally competent, patient-centered care.

·         Proficiency in Microsoft Office and Electronic Health Record (EHR) systems.

·         Ability to exercise sound clinical judgment, respond appropriately in emergency situations, and establish effective working relationships with patients, providers, leadership, and coworkers.

protocols. Readies patient for dental treatment by welcoming, comforting, seating, and draping

patient. Provides information to patients and employees by answering questions and requests.

Essential Functions Include But are Not Limited to:

• Assists the dentist during a variety of treatment procedures

• Takes and develops dental radiographs (xrays)

• Asks about the patient's medical history and takes blood pressure and pulse

• Serves as an infection control officer, developing infection control protocols and

preparing and sterilizing instruments and equipment

• Helps patients feel comfortable before, during and after dental treatment

• Provides patients with instructions for oral care following surgery or other dental

treatment procedures, such as the placement of a restoration (filling)

• Teaches patients appropriate oral hygiene strategies to maintain oral health

(e.g., tooth brushing, flossing and nutritional counseling)

• Takes impressions of patients' teeth for study casts (models of teeth)

• Performs office management tasks that often require the use of a personal computer

• Communicates with patients and suppliers (e.g., scheduling appointments, answering the

telephone, billing, and ordering supplies)

• Helps to provide direct patient care in all dental specialties, including orthodontics,

pediatric dentistry, periodontics, and oral surgery

Qualifications/Skills:

• Dental health maintenance

• Use of dental technology

• Infection control

• Patient services

• Creating a safe, effective environment

• Listening

• Teamwork

• Bedside manner

• Health promotion and maintenance

• Use of medical technologies

• Performing diagnostic procedures

Education/Certification/Licensure:

• Dental Assistant Certification

• 1+ years in a dental office

• Experience with EMR (electronic medical records), medical terminology a plus

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Drives the mobile vehicle(s) in a safe and timely manner to various locations across communities that HCPSC provides programs and services.
• Routes and destinations may change daily based on program and service locations.
• Conducts daily safety inspection of mobile vehicle(s); inspect the interior, exterior, brakes, headlamps, taillights and report mechanical malfunctions or other problems as required.
• Responsible for daily vehicle cleaning, ensure routine fueling, check oil and fluid levels, clean windshield, and headlamps, and maintain mobile vehicles in clean and safe operating condition.
• Keep mobile vehicles maintenance records current; coordinate and schedule routine and episodic vehicle maintenance.
• Complete all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards, i.e., vehicle logs.
• Performs other duties as assigned.

Education/Certification/Licensure:

• High School Diploma or GED equivalent required.
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Requires an active South Carolina driver's license for the class required for operation of assigned vehicle; DRIVER REQUIREMENTS: Age 21; Licensed for a minimum of 3 years; No violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving within 7 years.
• CDL is required

Experience/Specialized skills (including Language)

• 1-year related experience preferred.
• Possess safe and good driving skills.
• Knowledge of the South Carolina area and surrounding communities.
• Bilingual in English/Spanish preferred.
• Intermediate interpersonal and customer service skills.
• Must be able to communicate with and relate to a diverse staff and clients in a courteous and professional manner.

Ability to maintain vehicle records and perform routine checks on a motor vehicle